Healthcare procurement 2.0 at Zilveren Kruis
- Insurance companies
- Sustainable change
From supplier-oriented to patient-specific. In short, that’s the major change the healthcare procurement department of Zilveren Kruis introduced with Gupta in 2016.
In the healthcare sector, change is complex. For this project, Gupta supported Zilveren Kruis in redesigning their healthcare procurement organization. It needed to better align with developments in the healthcare field, as well as their own ambitions and resources. The new policy? Stop working the separate procurement teams for hospitals, mental health facilities or other institutions, but instead, look beyond the silos of healthcare segments. In other words, investigate where you as an insurer can add real value for patients by making smart agreements for healthcare procurement, and then coordinate your teams to match. That ensures you focus on the patient, not the healthcare provider. As a result, you can create a single ‘chronic heart care’ procurement module, for example, instead of separate diabetes policies for first, second and third-line care.