In 2011, hospitals performed well: revenue and production grew moderately, costs increased at a rate lower than inflation and the B segment seemed to be functioning well.
Yet we still saw a number of important points needing attention:
- Fundamental changes in costs. Labor productivity must improve in a fast, sustainable way and hospitals need to make better use of ICT possibilities in the healthcare process.
- Transparency regarding the causes of growth. We see an increasingly higher chance of (day)patient admission and large differences in the growth of hospital markets. Hospitals give too little account for the causes of these developments.