Gupta Learn and Grow delivers the ‘Procurement on quality’ program for the long-term care offices
Long-term care is regularly in the news in the Netherlands, with significant challenges: finding enough staff, preventing waiting lists, delivering good quality, and at the same time keeping care affordable. Long-term care is in motion to address these challenges. With that, the role of the long-term care office (zorgkantoor) is changing too. Gupta Learn and Grow designs and delivers a program that helps the long-term care offices develop further into purchasers of high-quality care.
Long-term care offices want to develop into purchasers of high-quality care
The long-term care offices are responsible for purchasing long-term care: care for older people and people with disabilities who need ongoing (intensive) support. Whereas the role of the offices used to be focused primarily on making financial agreements, there is increasing attention to stimulating quality. The offices therefore developed Profile 2021 together, describing how they want to fulfill their role going forward. Among other things, they want to put client wishes even more centrally and play a connecting role in the care landscape.
Developing together in a program for 100 employees and their managers
The shift toward the Procurement Profile 2021 requires development from employees: different competences become important — or more important. This is the trigger for the eight Dutch long-term care offices to set up a joint program together. Gupta Learn and Grow designs and delivers this program, in close collaboration with Zorgverzekeraars Nederland, employees and managers of the offices. The program is for more than 100 employees who go through a year-long trajectory together, in which they build skills and knowledge.
Learning directly linked to relevant content
Over six training days, participants work through different facets of ‘purchasing on quality’, including: getting a good picture of quality at a provider through data and on-site visits; designing a strategic approach; bringing that approach convincingly into practice; and developing a vision for a region. Participants work with their own case, so that they can put what they have learned into practice immediately. They also follow several knowledge modules in which they go deeper into topics such as technological innovation and the challenges of the labor market. With speakers from practice and room for peer reflection, direct application stays central here too.
Keeping the learning alive with the help of ‘next level’ participants and managers
For participants who are looking for an extra challenge — and who want to help their colleagues develop — there is a ‘next level’ program. Here they go deeper, learn coaching skills and consider how they can reinforce the shift to purchasing on quality in their team. The managers also follow a program in which they go through the material in an accelerated form and discuss how they can best support their employees. In this way we ensure that the program lands and endures in the working practice of the different long-term care offices.
